Shipping Policy

Shipping Policy

Welcome to rusprokhanov.store! We strive to make your shopping experience as smooth as possible. Our shipping policy provides important details about order processing, shipping times, costs, and additional information to help you understand our process better.

Order Processing Time

  • Orders placed on rusprokhanov.store will be processed within 1-3 business days.

  • Business days are Monday through Friday, excluding weekends and holidays.

  • You will receive an email notification confirming the receipt of your order, and once it has been shipped, you will receive another email containing tracking information.

  • In case of any delays in processing your order, we will inform you promptly.

Shipping Destinations

  • Currently, we only offer shipping within Canada. At this time, we are unable to ship to international destinations.

Estimated Delivery Time

  • We aim to deliver all orders within 5-7 business days from the date of shipment. However, please note that delivery times may vary based on the shipping address and external factors such as weather, holidays, or unexpected delays from shipping carriers.

  • Please ensure that you provide accurate and complete shipping details to avoid any delays.

Shipping Fees

  • We offer a straightforward shipping fee structure:

    • Orders between $0.01 and $29.99 CAD: Shipping fee of $3.99 CAD.

    • Orders over $30 CAD: Enjoy free shipping within Canada.

  • The shipping fee is automatically calculated during the checkout process based on your order total. If your order qualifies for free shipping, this will be applied at checkout.

Tracking Your Order

  • Once your order has been shipped, you will receive an email with tracking information. You can use this information to track your order directly through the carrier’s website.

  • Please allow up to 24 hours for tracking details to become active after your order has been shipped.

Additional Shipping Information

  • Packaging: We carefully package all items to ensure they arrive safely at your door. If you receive a damaged package, please contact us immediately so we can assist you with a return or exchange.

  • Shipping Carriers: We use reliable carriers to fulfill your orders, including Canada Post and other trusted local delivery services.

  • Customs and Import Duties: All orders shipped within Canada are subject to Canadian shipping regulations. However, as we are shipping within Canada, there should be no additional customs fees or import duties unless required by specific provinces.

  • Delays: While we do our best to ensure timely delivery, sometimes unexpected delays may occur. If there are any delays beyond our control, we will notify you immediately and do our best to resolve the issue as quickly as possible.

Missed Deliveries and Address Issues

  • If you miss your delivery, the carrier may leave a notification with instructions on how to retrieve your package. If your package is returned due to an incorrect or incomplete address, you will be responsible for any additional shipping charges to reship the package.

  • Please double-check that all shipping details, including your address, are accurate during checkout to avoid any shipping delays or issues.

Contact Us

  • If you have any questions or concerns about your order or shipping, feel free to reach out to us. Our customer service team is here to help and can be contacted via:

We are dedicated to providing the best possible service and shipping experience to our customers. Thank you for shopping with rusprokhanov.store!