FAQ

Frequently Asked Questions (FAQ)

1. What sizes do your products come in?
We offer a wide range of sizes to ensure a perfect fit for everyone. Our products typically range from XS to XL, with select items available in plus sizes. Please refer to the size chart on each product page for more detailed measurements.

2. How can I place an order?
Placing an order is easy! Simply browse our collection, select the items you wish to purchase, and add them to your cart. When you're ready, proceed to checkout, fill in your details, and choose your preferred payment method.

3. What payment methods do you accept?
We currently accept PayPal, as well as credit card payments via Visa and Mastercard. You can select your preferred payment option during checkout.

4. Do you offer international shipping?
At the moment, we only offer shipping within Canada. We strive to provide the best service possible and hope to expand our shipping options in the future.

5. How can I track my order?
Once your order has been shipped, you will receive an email with tracking information to monitor the status of your delivery.

6. Can I modify or cancel my order after it has been placed?
We process orders quickly, but if you need to make any changes or cancellations, please contact our customer service team at [email protected] as soon as possible. We’ll do our best to accommodate your request.

7. What is your return policy?
We offer a 30-day return policy for all items. Please ensure that the items are unused, unworn, and in their original packaging. The customer is responsible for shipping costs associated with returns.

8. Are your products available in stores?
At this time, all of our products are only available online at rusprokhanov.store. We do not have physical retail locations.

9. How do I contact customer service?
If you have any questions or need assistance, feel free to reach out to us at [email protected], or call us at +1 416-729-3854. We are happy to assist you!