Return and Refund Policy

Return and Refund Policy

At rusprokhanov.store, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a hassle-free return and exchange policy to ensure you have a positive shopping experience.

Return and Exchange Period

We accept returns and exchanges within 30 days from the date of delivery. If you are not satisfied with your purchase, you can return or exchange your items free of charge within this period.

Return and Exchange Process

• Return Conditions: Items must be unused, in their original condition, and with all tags and packaging intact.

• Exchange: If you wish to exchange an item for a different size or color, we will gladly assist you. Simply follow the return process and let us know the item you would like to exchange for.

Return Shipping Costs

• We cover the cost

Refunds

• Once we receive your returned items, we will process your refund promptly. Refunds will be issued to the original payment method used at the time of purchase. Please note that it may take a few business days for the refund to appear in your account, depending on your bank or payment provider.

How to Return or Exchange

To initiate a return or exchange, please contact us via one of the

• Email: [email protected]

• Phone: +1 416-729-3854

• Address: 3003 Boulevard le Carrefour, Laval, Quebec, Canada

We will provide you with the necessary instructions and return shipping label if applicable.

Conditions for Refund

To be eligible for a refund, the item must be in its original condition, and all returns must be made within 30 days of the delivery date. We will not accept returns for used, worn, or damaged products.

Non-returnable Items

Some items are non-returnable, including:

• Final sale items

• Customized or personalized products

If you have any questions about our

Thank you for shopping at rusprokhanov.store! We are committed to providing you with excellent customer service and ensuring you are completely satisfied